Help Desk Technician

As a Help Desk Technician, you’ll keep people productive by resolving everyday technology issues and guiding users through clear, practical solutions. You’ll provide IT support across computers, software, networks, and mobile devices, while tracking requests in help desk systems. Your impact: Timely, thoughtful support helps users get back to work and keeps essential technology available., * Respond to support requests, manage customer support tickets, and provide friendly customer service through clear communication.

• Diagnose and resolve hardware, software, Windows, macOS, and Linux issues; provide desktop support and equipment troubleshooting.
• Troubleshoot network connections, including local area networks (LAN), virtual private networks (VPN), firewalls, Transmission Control Protocol/Internet Protocol (TCP/IP), and Domain Name System (DNS).
• Support Microsoft Office, operating systems, computer hardware, and IT infrastructure; assist with Microsoft Windows Server and computer management.
• Manage user accounts and access through Active Directory, Group Policy Objects (GPO), and related administration tools.

• Demonstrated technical support, help desk, IT support, or technical troubleshooting support skills; experience with customer support ticket management is useful.
• Working knowledge of Windows support, Active Directory management, computer networking, network troubleshooting, and hardware support.
• Familiarity with Microsoft Office, VPN, firewalls, TCP/IP, DNS, LAN, GPO, and Microsoft Windows Server.
• Ability to support macOS, Linux, Windows, and mobile devices; strong analysis and communication skills.
• Preferred: Experience with a range of help desk systems and varied desktop support environments.

Pay: $18.10 - $20.82 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance