Salesforce Solution Engineer

The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, ensuring a stable, secure, and user-centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.

This role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining system reliability, meeting defined data-quality standards, and implementing strong security and governance practices. The engineer will troubleshoot and resolve Salesforce issues within established SLAs, translate stakeholder needs into enhancements that improve adoption and measurable workflow efficiency, and guide integration and data-flow improvements across connected systems. The position also evaluates and introduces new technologies, modernizes the platform through incremental improvements, and ensures alignment with evolving policy, practice, and user needs.

Success in this role requires clear communication, leadership, and long-term strategic planning to keep the system accessible, sustainable, and effective for frontline staff serving children and families., The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact., In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services., * Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members . *

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. *

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.
• Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls that reduce manual processes and improve workflow efficiency by measurable amounts.
• Builds and maintains integrations through Salesforce APIs, consistently achieving defined data-quality targets and reliable, error-free data exchanges.
• Troubleshoots Salesforce issues by identifying root causes and delivering fixes within established SLAs, improving system stability and user satisfaction. Translates stakeholder requirements into Salesforce enhancements that increase feature adoption and improve key usage metrics across teams. *, Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development, Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development, High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development, An equivalent combination of education and experience

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.