Director of Digital Health

This is not a strategy or consulting role, and it is not a CIO role with a large team. There is no deck to write. There are tools to get working, a vendor to hold accountable, and data that is not being used. If you want to own outcomes and do the work yourself, this is the seat.

• 6+ years in healthcare technology, digital health, health system operations, or healthcare analytics
• Hands-on experience extracting and working with EHR data (CureMD, eClinicalWorks, Athena, Epic, or similar)
• Working knowledge of SQL and a BI tool such as Power BI or Tableau
• Direct experience managing a technology vendor through implementation, with accountability for deliverables
• Track record of taking over a stalled or partial implementation and bringing it live
• Experience building business cases with real cost and ROI numbers
• Understanding of revenue cycle, prior authorization, or care management workflows
• Ability to explain technical tradeoffs clearly to physicians and executives

Nice to have

• Experience with nephrology, CKD, dialysis, or value-based care programs
• Experience with AI patient engagement, conversational AI, or automation platforms
• Familiarity with HIPAA and healthcare data governance, * Bachelor’s (Required)

Experience:

• Healthcare Technology, digital or health systems operations: 4 years (Required)
• healthcare technology, digital healthcare operations: 4 years (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• 1. Which EHR or practice management system have you personally pulled data out of, and by what method? Name the system and the method. Answers like “worked with EHR data” will not be considered.
• Describe one time you held a software vendor to a commitment they were not meeting. What was the commitment, what did you do, and what was the outcome?
• 1. Name one technology or tool you recommended discontinuing, and why.
• This role is onsite in Westbury, NY. Confirm you are able to work onsite in Nassau County. Yes or no.

PRINE Health is New York’s largest private nephrology group, with practices across nephrology, vascular, endocrinology, podiatry, primary care, and infusion throughout Long Island. We care for more than 5,000 chronic kidney disease patients and 1,000 dialysis patients, and we manage about 3,700 lives in active care management.

Why this role exists We have signed an enterprise agreement with an AI partner to build a patient engagement agent for our CKD population. We also run AI and automation tools across scheduling, clinical documentation, prior authorization, and revenue cycle. Some of it works well. Some of it we bought and never fully turned on. We need one hands-on operator to get all of it working and tie it to results.

What you will do

• Manage our AI vendor relationship and lead the patient engagement agent from build to launch to adoption
• Audit every AI and digital tool we pay for and decide what to keep, scale, fix, or cancel
• Pull and analyze data from our EHR, practice management, and revenue cycle systems to find missed revenue and gaps in care management
• Build the dashboards and KPI reporting our leadership team uses to run the business
• Recommend the data infrastructure we need, with costs and ROI, sized to the actual problem
• Work directly with physicians, operations, RCM, and care management to get tools adopted