Help Desk Technician - Washington, DC

Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system

Maintain communications with employees throughout the problem resolution process

Create, modify and manage Active Directory objects via Windows Server

Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections

Desktop and laptop hardware troubleshooting

Perform inventory and asset tracking duties

Support company cybersecurity efforts on all clients

Maintain and update computer and systems documentation

Degree in an IT-related field or equivalent experience

2+ years of working experience as 1st Level Support / User Helpdesk

Solid expertise in current Microsoft desktop operating systems and application software

Windows 10 / Windows Server 2019/ MS Office 2016, 2019

Experience with endpoint solutions (Workspace ONE, Tanium)

Solid knowledge of personal computer hardware configuration and setup

Basic knowledge of DNS, FTP, TCP/IP, file and print servers

Experience in using Active Directory, Creating and managing accounts

Strong interpersonal and relationship-building skills, conducive to team development

Excellent telephone and face-to-face communication skills

Ability to multitask in a challenging, fast-paced environment

Good communications skills in English, both verbal and written

Creative and innovative in problem solving

Availability to work after hours and weekends

Physical Requirements: Frequently remains in a sitting/stationary position during the workday

Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation: [Starting / Initial] Base Salary Pay Range: $65,000-$75,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.