IT Technician

• Take escalated help desk tickets and cover overflow when the queue gets heavy
• Assist with end-to-end onboarding tasks of new clients
• Set up, deploy, and manage devices from a range of platforms (including Microsoft Intune/Entra/Defender, RMM tools, and security-related appliances)
• Own the client-facing side of deployments and onboardings: proactively calling clients to schedule work, keeping projects moving, and following through to completion
• Manage client domains (DNS records, renewals)
• Help document processes and build SOP/runbooks/protocols as we add to the stack
• Handle VIP and custom requests promptly and professionally

This is a growth role. We hire people with a solid foundation and give them more as they earn it. If you tinker with tech on your own time - a home lab, any side projects - you’ll fit right in. We’re looking for a self-starter who is coachable, can juggle several things at once, and gets excited about new technology., * 3+ year in help desk, field tech, or a similar hands-on Tier 1 IT role

• Strong Windows and Microsoft 365 fundamentals; basic networking
• Confident on the phone - patient with clients, but willing to drive the conversation and own scheduling rather than wait to be asked
• Coachable, curious, and self-directed; you pick things up on your own
• Solid troubleshooting and time management; works well independently and on a team
• Willingness to expand on your knowledge base
• Valid driver’s license and reliable transportation (you’ll travel to client sites)

A plus

• Personal tech projects, a home lab, or certs in progress (A+, Network+, MS-900, etc.)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Westchester Technology Group is an MSP in Elmsford, NY looking for a well-rounded IT Technician to join our team. You’ll touch everything we do - help desk, on-site client work, and projects - and no two weeks look the same.