IT Technician

• Supporting customer technology environments, including Microsoft 365, firewalls and network equipment, Windows servers and desktops, and Apple computers
• Making sure customers are happy with how their issues are resolved
• Opening and updating tickets so every issue and fix is clearly documented
• Connecting to customer machines with remote management tools and using automation for routine administration
• Joining meetings with technology vendors to work through support issues
• Taking part in projects as your experience and schedule allow
• Pitching in on other tasks, such as keeping IT work areas tidy

Information Technology & Information Systems, Problem Solving Skills, Customer Support/Service, Apple, Network System Hardware, Microsoft Windows Server, Microsoft Product Family, Technical Support, Firewalls, Desktop PC, Our client is looking for a friendly, capable technician to join its support team. You’ll be the first voice customers reach when they have a technology problem, helping them by phone, email, and chat and making sure each issue is resolved to their satisfaction. It’s a hands-on position with a wide variety of technologies and a chance to learn from experienced colleagues., * 1-2 years of service desk or help desk experience using a ticketing system

• Associate or bachelor’s degree in information technology or a related field
• 1+ year supporting Windows servers, including Active Directory, file and storage services, and remote desktop services
• Experience installing and supporting Windows desktops, printers, and related equipment
• Experience configuring Outlook and other email clients through Exchange, IMAP, and SMTP
• Solid understanding of TCP/IP, DNS, DHCP, wireless networking, and internet troubleshooting
• Knowledge of data backup and recovery practices
• Strong critical thinking, organization, and attention to detail
• Excellent listening, empathy, and written and verbal communication skills
• Ability to support customers remotely, work independently, and juggle competing priorities

redShift Recruiting is the region’s premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.