IT Support Specialist

Serve as the first point of contact for software, hardware, and office equipment issues

• Manage support tickets from intake through resolution

• Set up and configure computers for new and existing employees

• Install, configure, and troubleshoot printers and other office equipment

• Support and troubleshoot the firm’s phone system

• Handle data transfers between devices and systems

• Support CRM setup and configuration

• Manage relationships with outside technology vendors

• Support Microsoft Surface laptops, Dell computers and equipment, and Microsoft products across the firm

2+ years of IT support experience

• Hands-on experience with computers, printers, and office equipment

• Experience working in a ticketing system and resolving issues from start to finish

• Experience with data transfers and system setup, including CRM

• Strong working knowledge of Microsoft products; Surface and Dell experience a plus

• A professional, approachable style that fits a collaborative office culture

• A desire to grow with the firm long term

Base salary of $65,000 to $70,000

• Health insurance with firm contribution

• 401(k) with firm match

• Paid time off

A well-established, growing law firm is seeking an in-house IT Support Specialist to be the go-to technology resource for its team of 100+ employees, about half of whom work out of the Euclid office. This is a hands-on role for someone who enjoys solving problems, keeping people productive, and growing with an organization over the long term.