IT Support Specialist

• Provide first- and second-level technical support to users by phone, email, and in person.
• Troubleshoot Microsoft Surface laptops, Windows, printers, monitors, Wi-Fi, and other common hardware/software issues.
• Support Microsoft 365 applications and services, including: Microsoft Outlook and Exchange Online, Microsoft Teams, OneDrive, SharePoint, Microsoft Office applications, Microsoft 365 user accounts and permissions
• Assist with user onboarding and offboarding, including account setup, computer setup, and access to required applications.
• Troubleshoot email, calendar, password, login, MFA, and Microsoft 365 access issues.
• Assist with basic Microsoft 365 administration and user management.
• Maintain accurate documentation of users, equipment, configurations, and support issues.
• Escalate complex issues to Microsoft or outside IT providers when appropriate.
• Help maintain a secure and reliable computing environment.
• Provide one-on-one and small-group training for users.
• Teach users how to effectively use Microsoft 365 applications and services.
• Provide training on Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other commonly used applications.
• Create simple how-to guides and training materials for common tasks.
• Help users understand cybersecurity best practices, including phishing awareness, MFA, password security, and safe handling of company information.
• Explain technical concepts to users with different levels of computer experience.

• 1-2 years practical experience or equivalent certification/education or equivalent combination of training and experience.
• Experience providing help desk or IT support in a business environment
• Strong working knowledge of Microsoft 365 and Microsoft Exchange Online
• Experience supporting Windows 11 computers and Microsoft Surface devices
• Good troubleshooting and problem-solving skills
• Strong customer-service and communication skills
• Ability to explain technology clearly to non-technical users

Bachelor’s degree, experience training users or providing technology instruction, and familiarity with Microsoft 365 administration, Entra ID/Azure AD, MFA, and basic security practices preferred., * Bachelor’s (Preferred)

Experience:

• IT support: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you use any tobacco products?
• Where do you reside (City, State, Zip Code)?