IT Desktop Support Technician III

Provide hands-on technical support, manage IT assets, and own onboarding and offboarding for both onsite and remote employees. Ensure system stability, security, and scalability while supporting ongoing IT projects and operational improvements., * Develop training materials and procedures, or train users in the proper use of hardware or software

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Assist with onboarding of new employees
• Make recommendations for hardware and software for the organization
• Perform desktop and laptop system deployments including hardware and software configuration
• Provide regular updates on the status of tickets, open issues and projects
• Perform troubleshooting of supported desktop operation systems and applications

• High School diploma or equivalent experience is required; Bachelor’s degree preferred
• Minimum of 2-5 years of related experience
• Advanced experience with Windows, macOS, and enterprise IT environments
• Experience supporting Active Directory, Entra ID Azure, and Office 365 environments
• Able to plan and prioritize workload with minimal supervision
• Excellent customer service skills