IT Desktop Technician III

The IT Desktop Technician III provides advanced technical support for end users, desktop systems, and related IT infrastructure. This role resolves complex hardware, software, and network issues, manages support requests through help desk systems, and helps maintain reliable, secure access to technology. The technician works with Windows and macOS environments, mobile devices, and server-based services while delivering clear, customer-focused support., * Provide tier-three IT support for desktop, operating system, Microsoft Office, and computer hardware issues; troubleshoot equipment, software, and network problems.

• Your impact: By resolving technical issues and keeping users informed, you help colleagues return to work with dependable access to the tools they need.
• Manage customer support tickets from intake through resolution, documenting analysis, troubleshooting steps, and outcomes in help desk systems.
• Support Active Directory management, computer management, Microsoft Windows Server, and Linux environments.
• Diagnose connectivity and access issues involving computer networking, LAN, TCP/IP, DNS, VPN, and firewall configurations; escalate when appropriate.
• Deliver responsive customer service and communicate technical guidance clearly to users with varied levels of technical experience.

• Demonstrated experience in IT support, desktop support, technical support, and technical troubleshooting support, including hardware and software troubleshooting.
• Working knowledge of Windows support, Windows, macOS, Linux, operating systems, Microsoft Office, and mobile devices.
• Familiarity with computer networking, TCP, TCP/IP, LAN, DNS, VPN, firewalls, and IT infrastructure.
• Experience using help desk systems and managing customer support tickets; knowledge of Active Directory and Microsoft Windows Server is valued.
• Strong customer support, communication, and analysis skills, with the ability to prioritize issues and explain solutions clearly.

Pay: $36.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance