IT Support Technician III

As an IT Support Technician III, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.

Assist with supporting executives during high-level meetings, and presentations and ensuring devices, connectivity, and collaboration tools function seamlessly.

You’ll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.

You’ll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Physical/Mental/Emotional Requirements:

Frequently walk, sit, stand, climb stairs and steps.

Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.

Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.

Frequently requires hearing abilities to include discerning different tones and volumes.

Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)

Rarely exposed to fumes or hazardous chemicals/materials.

Rarely exposed to loud noises

Skills Must-haves:

Customer/solution ownership, an overall drive for excellence.

Demonstrate strong executive presence with the ability to communicate clearly, confidently, and professionally with senior leaders.

Team focused with the capacity for knowledge sharing

Strong written and verbal communication skills with end users

Must have interdepartmental networking abilities and effectively build trust among all executive stakeholders.

Drive to maintain current knowledge of industry trends and potential impact on the business

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Ability to understand user and business needs and translate to technical solutions

Ability to manage small IT projects

In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

Comprehensive troubleshooting skills of industry standard hardware and software products/services

Maintain a professional presence, customer-service mindset, and ability to work independently

Education Must-haves:

Associate’s Degree in a related field of study with 4 or more years of relevant experience

Higher education may substitute for relevant experience

Relevant experience may be considered in lieu of required education

Required Skills:

• EXECUTIVE SUPPORT

• COMPUTER SUPPORT

• HARDWARE SUPPORT

• SOFTWARE SUPPORT

• EXECUTIVE PRESENCE