Desktop Computer Technician

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, and system-related issues, maintaining endpoint devices, supporting enterprise technologies, and ensuring a high-quality user experience.

The ideal candidate is a proactive problem solver with strong technical troubleshooting skills, experience supporting Windows environments, and a commitment to delivering exceptional customer service. This position requires onsite presence and close collaboration with employees, vendors, and internal technology teams., * Provide day-to-day technical support for internal users, addressing hardware, software, and system-related issues.

• Diagnose, troubleshoot, and resolve technical problems in a timely and professional manner.
• Serve as an escalation point for desktop support incidents and service requests.
• Follow up with users to ensure issues have been fully resolved and customer satisfaction expectations are met.
• Support endpoint lifecycle management, including device deployment, configuration, maintenance, and replacement.
• Work with vendors and third-party support providers to troubleshoot and resolve technology issues.
• Document incidents, resolutions, and support activities within the ticketing system.
• Manage and maintain hardware and software asset inventories.
• Assist with operating system deployments, device provisioning, and endpoint management initiatives.
• Handle confidential and sensitive information with professionalism and discretion.
• Participate in on-call support rotations and provide support outside of standard business hours when required., * Candidates must be available to work onsite Monday through Friday at designated office locations based on business needs.
• Participation in an on-call rotation may be required.
• Work schedules and shifts may vary based on operational requirements.

• Associate’s degree in Computer Science, Information Technology, or a related field; equivalent work experience will also be considered.
• Minimum of 4 years of desktop support, technical support, help desk, or endpoint support experience.
• Experience supporting Microsoft Windows environments, including Windows 11.
• Proficiency with Microsoft Office Suite applications.
• Experience using ticketing and incident management systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated commitment to customer service and end-user support.

Preferred Qualifications

• Industry certifications such as:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Professional (MCP)
• Cisco CCNA

Experience with:

• Microsoft AutoPilot
• Microsoft Intune
• PowerShell
• Dell hardware support
• Bomgar
• BeyondTrust
• Patch My PC

Experience with enterprise endpoint management and device provisioning.

Familiarity with hardware and software asset management practices. What You’ll Bring

• Strong customer-first mindset with a passion for helping users succeed.
• Ability to quickly learn new technologies and processes.
• Resourceful troubleshooting skills and attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational and follow-through skills.
• Ability to prioritize multiple tasks and adapt to changing business needs.
• Knowledge of support processes, workflows, and service management best practices.