SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite

Job DescriptionSeniorAdministrator - Linux, Red Hat Cluster, Red Hat SatelliteBengaluru, KarnatakaJob SummaryThe Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.Key ResponsibilitiesProvide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.Server Management Role: 24x7 Server Management Operation supporting S/4HANA, SMC, IBP, ByD (in CCloud), C4C (in CCloud) & DLM (VLAB systems of ByD&C4C; in CCloud) Support CCloud, GCS, AWS and Azure environments Health Check monitoring and Incident handling Outage handling and Problem Management Service & Change request handling OS Builds Security Patch Management Support Compliance Requirements (SOC2, ISO27001, C5) Malware Management - OS layer Vulnerability ManagementSkill RequirementsAdvanced Proficiency In Linux And Redhat Satellite Management.Strong Understanding Of Redhat Cluster Technologies.Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.Familiarity With It Service Management Frameworks And Processes.Effective Communication Skills For Customer Interaction And Team Collaboration.Other RequirementsRed Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.Itil Foundation Certification Is Recommended For Best Practices In Service ManagementApply nowInformation at a GlanceWhy HCLTech?At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

1. Advanced Proficiency In Linux And Redhat Satellite Management.
2. Strong Understanding Of Redhat Cluster Technologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Familiarity With It Service Management Frameworks And Processes.
5. Effective Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management