MWD Support - Level 3

Maintaining a helpdesk record system (Zendesk) * Attending engineering meetings to provide feedback from our customers * Visiting customer shops and rigs to provide face-to-face training on our products * Working with our production team to deliver quality products to our customers

Erdos Miller is looking for a person interested in an experienced MWD Specialist who possesses positive energy, technological expertise and is highly motivated to expand the impact of our Customer Experience team. This is a multi-faceted role with responsibilities related to field support, help-line support, training and product roadmap planning. We are looking for a dynamic individual with diverse skills who is motivated by our mission and has problem-solving skills., Have a positive attitude and want to use your talents to make a difference * Love staying organized and get satisfaction from marking tasks complete * Have a willingness to speak up when someone around you is making a mistake * Enjoy communicating with people and helping make their jobs better * Can handle emergency phone calls calmly, Positive Attitude * High school diploma or equivalent * 5+ Years of MWD field experience and an ability to solve a multitude of rig related problems * Proficient in Microsoft Office Suite * Technology fluency and ability to learn new platforms * Excellent communication and interpersonal skills * Handle sensitive information in a confidential manner * Excellent time management skills * Ability to multi-task and prioritize a to-do list * Attention to detail and creative problem-solving skills * Exceptional organizational skills * Desire to be proactive and create a positive experience for others * Willingness to receive and implement critical feedback * Respect for individuals’ diverse experiences and the ability to work effectively with people from a variety of backgrounds

* Employee health benefits eligibility * Matching 401k * Option for dental and vision coverage * Paid Time Off