IT Support Specialist I/II

• Provide timely and effective technical support to staff and students by installing, troubleshooting, and repairing computer hardware, software, printers, network connectivity, and other related technical issues.
• Install, configure, and maintain computers, servers, peripherals, Chromebooks, and other technology equipment on TFHE campuses.
• Manage and configure Google Console Management Software, including managing phishing attacks targeting organization Gmail accounts.
• Meet and consult regularly with the Director of Technology & Afterschool Programs to determine objectives, functions, and priorities.
• Manage user accounts, permissions, and access to network resources in compliance with TFHE policies.
• Monitor and maintain the network infrastructure to ensure reliable, secure connectivity across all TFHE campuses.
• Collaborate with teaching staff to support technology integration in classrooms and troubleshoot educational software issues.
• Maintain accurate inventory records of all technology assets, parts, and equipment; notify supervisors when supplies are low.
• Perform preventative maintenance on computers and related equipment to extend life expectancy.
• Maintain service records on assigned computers and peripheral devices.
• Assist staff and students in the use of technology tools, software applications, and best practices.
• Coordinate with the IT team and external vendors for escalated issues, equipment repairs, and technology upgrades.
• Provide on-site and remote support to all TFHE staff, faculty, and students as needed.
• Set up PA systems upon request by School Directors.
• Travel to the LVLA site or other campuses as needed or agreed upon.
• Maintain up-to-date knowledge of current computer technologies, hardware, and software.

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field (required).
• Master’s degree preferred.
• Minimum of four (4) years of increasingly responsible experience in the setup and repair of networked computer workstations, software applications, online platforms, and advanced technical support.
• 3+ years of experience managing and administering PowerSchool Student Information System.
• 3+ years of experience working with computer/server hardware and software or in network design and architecture.
• 3+ years of supervisory experience, overseeing IT staff and departmental operations.
• Experience with databases, network administration (including wireless access points and firewalls), and G Suite for Education administration.
• Strong familiarity with typical school technology, including desktops, laptops, printers, interactive projectors, and software tools like Apple platforms, G Suite (Drive, Docs, Sheets, Slides), Microsoft Office Suite, web-based applications, licensing, and education databases.

CERTIFICATION REQUIREMENTS:

• CompTIA A+, preferred
• CompTIA Network+, Google IT Support Professional, or similar certifications preferred
• Google Certified Educator Level 1 or 2 preferred
• Apple or Microsoft certifications are a plus