IT Technician

Concordant LLC seeks an IT Technician to provide front-line technical support at a South Carolina state agency that safeguards and manages the state’s public funds. You will join a small, close-knit IT team working in a modern, largely cloud-based environment and partner closely with IT leadership and a managed service provider.

This contract-to-hire role offers a clear path to a full-time state government position, which includes full state benefits such as retirement, health insurance, and paid state holidays.

Schedule and Location

• Onsite in downtown Columbia, SC
• Monday through Friday, 8:30 AM to 5:00 PM
• Occasional rotating after-hours work for incidents, maintenance, and deadlines

What You Will Do

• Serve as the first point of contact for staff who need IT help by phone, email, or in person
• Deliver consistent, high-touch support with a focus on resolving issues on first contact
• Troubleshoot desktops, laptops, mobile devices, printers, and standard software applications
• Escalate complex problems to senior IT staff or the managed service provider and keep users informed
• Process account setups, password resets, and access requests in line with agency security policies
• Manage security and distribution group memberships
• Test systems after managed service provider maintenance windows and report issues
• Open, track, and follow up on vendor tickets through resolution
• Document requests, resolutions, and user feedback in the ticketing system
• Teach users IT best practices and agency technology guidelines
• Support equipment rollouts, software updates, and other IT projects
• Diagnose, repair, or replace hardware and coordinate warranty or vendor repairs
• Maintain an accurate, audit-ready IT asset inventory
• Handle sensitive financial and accounting data with strict confidentiality

• 2+ years of help desk or IT support experience
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
• Bachelor’s degree in Information Technology, Computer Science, or a related field (the agency may accept equivalent IT or information security work experience)
• Strong customer service skills and the ability to explain technical concepts in plain terms
• Clear verbal and written communication
• Ability to lift and carry equipment up to 50 pounds and to bend, reach, and work under desks

Nice to Have (Preferred)

• Customer-facing experience in IT, banking, finance, or another professional services field
• Experience with help desk software and ticketing systems
• Exposure to Active Directory, Microsoft Entra ID, and Intune
• Experience working with managed service providers or tracking vendor tickets
• CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals (such as Microsoft 365)

Who Thrives Here

• You stay calm under pressure and treat every user with patience and professionalism
• You know when to solve a problem yourself and when to escalate it
• You bring integrity and attention to detail to a formal government and financial services setting, * Bachelor’s (Required), * help desk or IT support: 2 years (Required)
• Windows, Microsoft Office, general IT support: 1 year (Required)
• customer service: 1 year (Required)

• Onsite interview
• Scenario-based work sample
• Final onsite interview with senior leadership

Pre-Employment Requirements

• Background check and credit check before start

About Concordant Concordant LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone-certified firm that delivers skilled professionals to federal and state government clients. Concordant received the ESGR Seven Seals Award for its support of Guard and Reserve employees.

Concordant LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay: $22.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance