Technology Support Specialist III

• Serve as an initial point of contact for application users, investigating inquiries and providing clear technical guidance to promote a positive customer experience.
• Diagnose and resolve moderate to complex technical issues by identifying root causes, restoring functionality, documenting resolutions, and escalating issues as appropriate.
• Research existing support resources and collaborate with subject matter experts to deliver accurate, timely solutions to customer questions.
• Conduct manual web application testing, identify recurring issues, and work with clinical, product, and development teams to improve application functionality and usability.
• Develop and maintain knowledge base articles, FAQs, work instructions, troubleshooting procedures, and other technical documentation.
• Support junior technicians, identify training needs, assist with new business processes and site changes, and recommend proactive improvements to reduce recurring issues and enhance support efficiency.

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelor’s or associate degree in Computer Science, Information Technology, or a related field, or two years of relevant work experience combined with two years of technical help desk or related experience.
• Minimum of two years of technical help desk support or other relevant experience.
• Strong customer service and problem-solving skills, with the ability to prioritize inquiries and provide timely, accurate resolutions.
• Proficiency with Microsoft Office and the ability to navigate commonly used software applications and technical support systems.
• Ability to troubleshoot technical issues, analyze root causes, recommend solutions, and escalate complex problems when necessary.
• Strong written and verbal communication skills, including the ability to explain technical concepts and create clear support documentation.
• Ability to research knowledge bases, FAQs, application resources, and team expertise to resolve user inquiries efficiently.
• Ability to learn new technical concepts, provide guidance to application users, and collaborate effectively in a fast-paced support environment.
• Flexibility to accommodate occasional after-hours support requirements.

Preferred Skills/Experience of the Technology Support Specialist III:

• CompTIA A+ certification.
• Experience supporting web applications, application development, or user acceptance testing.
• Knowledge of healthcare operations, diagnostic testing, and molecular diagnostics.
• Familiarity with healthcare billing, medical coding, or diagnostic testing catalogs.
• Experience with manual web application testing, defect identification, and technical documentation.
• Knowledge of knowledge base management, troubleshooting procedures, and process improvement practices.

Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.

Pay: $27.10 per hour