Workstation Support Analyst

• Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users.
• Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary.
• Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards.
• Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times.
• Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams.
• Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations.

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience.
• Minimum of two years of technical operations support experience.
• CompTIA A+ certification.
• Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices.
• Ability to troubleshoot and resolve end-user computing, application, and hardware issues.
• Understanding of operating system imaging, workstation configuration, and software installation procedures.
• Strong problem-solving, customer service, and verbal and written communication skills.
• Ability to explain technical concepts and provide basic training to end users.
• Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally.

Preferred Skills/Experience of the Workstation Support Analyst:

• CompTIA A+ or a higher-level technical certification.
• Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance.
• Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking.
• Knowledge of workstation security standards, approved software configurations, and data backup procedures.
• Ability to identify appropriate hardware and software solutions based on business needs.

Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.

Pay: $27.18 per hour