Network Administrator / IT Support Specialist

Secure Eye Systems Inc. is seeking a Network Administrator / IT Support Specialist to maintain secure, reliable IT environments for our clients. This hands-on position combines network and systems administration with responsive, personable technical support.

You will troubleshoot issues, maintain infrastructure, and help improve the environments our clients depend on every day. We’re looking for someone who takes ownership, communicates clearly, and follows problems through to resolution.

What You’ll Do

Manage networks and security

• Configure, maintain, and troubleshoot firewalls, routers, switches, wireless access points, and VPN connections.
• Support network segmentation, VLANs, routing, DNS, DHCP, and IP addressing.
• Monitor network performance and availability, investigate security alerts, and resolve connectivity issues.
• Maintain firewall rules, secure remote access, and intrusion detection and prevention systems.
• Plan and implement network upgrades and migrations, coordinating with clients, vendors, and service providers.
• Keep network diagrams, device configurations, and configuration backups current.

Support clients and end users

• Resolve hardware, software, account access, and connectivity issues remotely and on-site.
• Manage support tickets from initial assessment through resolution, documenting your work and keeping users informed.
• Install and configure desktops, laptops, printers, peripherals, and business applications.
• Troubleshoot Microsoft 365 applications, email, and mobile access.
• Escalate complex issues with clear findings and documentation.
• Create practical user guides and help users understand the tools they rely on.

Administer systems and maintain reliability

• Support Windows Server, Active Directory, Group Policy, file services, and Microsoft Azure environments.
• Manage user onboarding and offboarding, accounts, groups, and access permissions.
• Administer and troubleshoot VMware infrastructure and virtual machines.
• Monitor backups, investigate failures, and support recovery testing and disaster recovery procedures.
• Maintain operating system updates, application patches, and endpoint protection.
• Document systems and procedures, identify recurring issues, and recommend improvements.
• Participate in IT projects and other related responsibilities as needed.

• Four or more years of IT support experience, including at least two years of hands-on network administration.
• Strong troubleshooting skills and a methodical approach to identifying root causes.
• Practical knowledge of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, and VPNs.
• Experience configuring and supporting business firewalls and wireless networks.
• Experience with Windows Server, Active Directory, Group Policy, and Microsoft 365 administration.
• Experience managing accounts, security groups, and permissions.
• Familiarity with Windows, macOS, and iOS devices.
• Working knowledge of access controls, endpoint protection, patching, and backup and recovery practices.
• Experience using a ticketing system and maintaining useful technical documentation.
• The ability to explain technical issues clearly, set expectations, and provide professional customer service.
• Good judgment when prioritizing requests, working independently, and involving other team members.

Experience That’s a Plus

• CompTIA Network+, Cisco CCNA or CCNP, or relevant Microsoft or VMware certifications.
• Experience with Fortinet, SonicWall, or Cisco firewalls.
• Experience with VMware vSphere/ESXi, vCenter, desktop virtualization, and disaster recovery tools.
• Familiarity with Microsoft Entra ID, Azure, SQL Server, or IIS.
• Experience supporting multiple client environments.
• Knowledge of ITIL service management practices.

• Competitive salary based on experience.
• 401(k) with employer match.
• Paid holidays, vacation, and sick leave.
• Casual work environment.
• Additional benefit options.

Equal Employment Opportunity

Secure Eye Systems Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Pay: $80,000.00 - $90,000.00 per year, * 401(k) matching

• Paid time off
• Retirement plan