IT Support Technician II

An IT Support Technician II position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an IT Support Technician II, you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success., * Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues

• Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
• Support employee-owners across offices, jobsites, and remote work environments
• Document technical issues, resolutions, and recommendations within the IT ticketing system
• Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
• Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
• Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
• Support cybersecurity, vulnerability remediation, and compliance initiatives
• Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
• Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
• Travel as needed to support office and jobsite technology operations

• 3+ years of experience in IT support, desktop support, help desk, or related technical roles
• Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
• Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Understanding of endpoint management, device provisioning, software deployment, and patch management practices
• Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
• Strong communication, documentation, customer service, and organizational skills
• Ability to work independently, manage multiple priorities, and support both technical and non-technical users
• Understanding of information security principles and endpoint protection practices
• Associate degree in Information Technology, Computer Science, or related field preferred
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
• Experience with endpoint management, device deployment, remote users, or construction jobsites preferred

• Pay range: $28.85 - $38.46 per hour
• Free medical, prescription, dental, and vision plans ($0 premiums)
• Virtual doctor visits with no co-pay
• Shares of company stock at no cost starting your first day
• 401(k) plan with a 3.5% match
• Student loan resources
• Weekly paychecks
• Paid time off
• 8 paid holidays
• Health Savings Account (HSA) with a lump sum and matching contributions
• Free life insurance and disability policy
• Free access to healthcare coordinators
• Counseling sessions with mental health professionals at no cost
• Access to consultations with legal and financial professionals at no cost
• Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
• 50% employee discount in the Garney apparel store