Help Desk Engineer

The ideal candidate will have strong experience supporting MacOS environments and Okta, along with a customer-first approach to technical support., * Provide Tier 1/Tier 2 technical support for hardware, software, and peripheral issues

• Troubleshoot and support both Mac and Windows endpoints
• Manage and resolve issues through a ticketing system
• Support onsite and remote employees with technical requests
• Configure, deploy, and maintain laptops and endpoint devices
• Assist with conference room Audio/Video technology support
• Create and maintain technical documentation
• Provide white-glove support to employees and executive stakeholders

• 2-4 years of Help Desk, Desktop Support, or IT Support experience
• Strong MacOS support experience
• Experience with Okta (SSO/SAML)
• Microsoft 365 administration experience
• Experience with Entra ID and/or Intune
• Google Workspace administration experience
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications:

• Active Directory experience
• Mac device management experience
• Audio/Video conference room support
• CompTIA A+, Network+, or similar certifications

A leading transportation technology and analytics organization is seeking a Help Desk Engineer to join its growing IT team. This is an excellent opportunity for an IT professional who enjoys supporting end users, troubleshooting technical issues, and contributing to a modern, fast-paced technology environment., Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.