Helpdesk Support Specialist

A local company in Portland, OR is hiring a Helpdesk Support Specialist for a great opportunity!, * Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.

• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Apple IPad Microsoft 365 Authentications Desktop Support Windows Desktop Google Workspace Technical Issues Technical Support Help Desk Support Business Valuation Smartphone Operation Software Installation Full Stack Development Laptop Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.

• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.
• Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.