Technology Support Specialist

Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas. 1) Hardware support for computer peripherals, and infrastructure equipment, and/or 2) Core Business Software Support, and/or 3) External Software., * Computer Technical Certification in MOS, MTA, MCP, A+, or MCITP.

• Identify trends in incidents.
• Cross train other service technicians.
• Submit solutions to supervisor for knowledgebase articles.
• Communicate with computer system users to provide training and/or assistance for software application programs.
• Provide instructions to users on computer applications and the use of computer equipment.
• Provide assistance for users experiencing problems with computer applications.
• Install and uninstall computer equipment at statewide computer sites.
• Test computer equipment to assure serviceability and dependability.
• Perform basic diagnostic testing on malfunctioning equipment.
• Utilize computer programs for problem determination.
• Keep records and statistics on all problems and assistance calls utilizing online information management software.
• Provide technical information to system support personnel, vendor representatives, and/or computer operations staff to resolve problems relating to network or computer systems.
• Assist in system recovery during computer failures.
• Maintain computer system database.
• Availability for on call rotation during non-business hours.

Education: Associate’s degree in Computer Science. Education Substitute: High School Diploma with 2+ yrs. job related experience.

OFFICE LOCATION:

Fayette County Circuit Court Clerk’s Office, Lexington, KY

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

• Must possess and maintain a valid Kentucky Driver’s License
• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP, * High school or equivalent (Required)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance