Information Technology Support Engineer

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• Deliver white-glove IT support to senior executives and executive assistants \n

• Serve as a senior escalation point for complex desktop, mobility, and end-user issues \n

• Support a global workforce across office, remote, and travelling users \n

• Manage onboarding, offboarding, device provisioning, and user access requests \n

• Participate in an on-call rotation supporting business-critical and executive technology needs \n

• Maintain executive-ready spare devices and coordinate rapid device replacements when required \n

• Provide AV and conferencing support for board meetings, leadership events, and critical business presentations \n

• Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms \n

• Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation \n

• Experience troubleshooting Autopilot \n

• Experience working in an office and/or shop floor environment \n

• Ability to work as an individual contributor \n

• Experience working across Tier 1 - Tier 3 level tickets \n