Technical Support Engineer

We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They’re looking for a 2nd Line Support Engineer to provide hands-on technical support across a Microsoft-focused environment.

You’ll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.

Key Responsibilities

• Provide 2nd line and deskside support
• Troubleshoot Windows, Microsoft 365, hardware and peripherals
• Diagnose and resolve break/fix issues
• Support basic networking and switches
• Install, configure and replace IT equipment
• Provide excellent face-to-face user support
• Follow technical procedures and troubleshooting processes

• 2+ years’ hands-on IT support experience
• Strong Microsoft / Windows knowledge
• Good hardware and troubleshooting experience
• Basic networking / switch knowledge
• Comfortable providing onsite deskside support
• Strong communication and customer service skills
• Proactive and keen to develop