Dynamics 365 CE Application Support Specialist

• Provide application support for Dynamics 365 Customer Engagement (D365 CE).
• Troubleshoot functional and configuration issues in customer environments.
• Support Dynamics 365 Sales and Customer Service applications.
• Configure and customize forms, views, charts, dashboards, and business applications.
• Work with Microsoft Dataverse and model-driven applications.
• Support workflows, automation, and application integrations.
• Investigate production issues and provide effective solutions.
• Collaborate with customers and technical teams to resolve application issues.
• Support application performance and troubleshooting activities.

The ideal candidate will have hands-on experience with Dynamics 365 Sales, Customer Service, Dataverse, and model-driven Power Apps., * Hands-on experience with Microsoft Dynamics 365 Customer Engagement (D365 CE).

• Experience with Dynamics 365 Sales and/or Customer Service.
• Strong knowledge of Microsoft Dataverse.
• Experience with model-driven Power Apps.
• Knowledge of forms, views, charts, dashboards, and application configuration.
• Experience troubleshooting functional or configuration issues.
• Strong problem-solving and customer communication skills.

Preferred Qualifications

• Power Automate
• Power BI integration
• Power Pages
• Customer Insights / Journeys
• Dynamics 365 Field Service
• SharePoint integration
• Exchange / server-side synchronization
• CE administration and solution management
• Performance troubleshooting
• Dynamics 365 CE on-premises experience

Work Requirements

• Must be willing to work onsite in Bellevue, WA.
• Must be comfortable working the night shift.
• Strong customer-facing communication skills are required.