Jr Helpdesk - IOC Desk Operator

• Maintain application and application interfaces inventory.
• Integrate new capabilities into project, product, and program management.
• Collaborate with other technology domains and business functions to develop innovative business solutions.
• Translate the company s business strategy and goals into successful projects.
• Document problems and resolutions.
• Provide front-line support via call, chat, or email to all company employees and contractors.
• Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
• Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
• Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

• Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
• Ensure uniform enterprise-wide application design standards are maintained.
• Support leadership in managing customer expectations for project implementation.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.
• Provide 24x7 remote support in Operations Center.
• Handle incoming calls, chats, and emails from customers.
• Create tickets in ITSM system and work with customers until completion, escalating when necessary.
• Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting.
• Maintain knowledge database.
• Escalate deficiencies in technical processes and inform Level II Support.
• Monitor IT systems (SAP, Network infrastructure).
• Create badges and monitor badge system.
• Monitor security systems.
• Handle customer threat assessments., Travel Requirements
• As necessary, up to 20%

Key Interfaces/Relationships

• Chief Digital Infrastructure & Security Officer
• Heads of various lines of business
• Heads of Functions
• Project/Product Managers

Competencies

• Champions safety
• Collaborates
• Cultivates innovation
• Creates efficiency
• Customer obsessed
• Drives results
• Nimble learning

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

• Associate s degree in information systems or similar technology field is preferred.

Knowledge and Skills

• In-depth knowledge of technology, procurement, contract management, and vendor management.
• Excellent verbal, written, and presentation skills.
• Strong collaboration, prioritization, and team-working skills.
• Ability to work in a fast-paced dynamic environment with virtual teams.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail.
• Receptive to constructive criticism when necessary.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Strong client relations/customer service skills required.
• Ability to work on a team and contribute to the team’s achievement of objectives and goals.

Experience

• 2+ years experience working in technology fields required.

Work Environment

• Standard office environment

• 12am 8:30am Monday, Thursday Sunday (off Tues/Wed) Overtime and on call required

• One Year Contract Role
• Benefits offered
• $22 per hour, Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Certification and training opportunities

Estimated Min Rate: $15.40 Estimated Max Rate: $22.00

What s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities