Systems Administrator

This Systems Administrator (Network Voice) will provide critical support for network and voice services, including the transition from legacy telephony platforms to Microsoft Teams Voice and other modern digital communications solutions. Responsibilities include operational support, incident management, vendor management, reporting, and ensuring the reliability and scalability of network voice services., * Maintain network and telecom infrastructure hardware including ongoing software / firmware patches or upgrades and analysis.

• Analyze telecom/network performance, reacting to operational performance, and business-wide telecom/network issues; Participate on the L2/L3 production support team; Help identify and develop efficiency opportunities
• Maintain network health monitoring and alerting tools.
• Work with managed service providers, telecommunication providers, and other infrastructure teams.
• Incident Response, Operational Support and on-call duty are a requirement of this position.
• The ability to continuously improve systems and procedures & transform from current technology to next generation technology is needed.
• Network Infrastructure Troubleshooting
• VoIP & SIP Protocol Expertise

Building Effective Teams Developing Talent Collaboration Leading by Example Communicates Effectively Ensures Accountability & Execution Manages Conflict Business Acumen Plans, Aligns & Prioritizes Organizational Agility Strong Analytical Skills, * 5+ years of experience supporting network, telecommunications, or infrastructure environments.

• Experience administering enterprise voice systems and telecommunications services.
• Experience using ServiceNow or similar ITSM platforms.
• Experience coordinating with external service providers and telecommunications carriers.
• Strong troubleshooting and incident management skills.
• Ability to create reports and analyze operational data.
• Excellent verbal and written communication skills.

• Ability to participate in an on-call rotation and support after-hours incidents as needed. Preferred Qualifications:

• Experience supporting VoIP, SIP, SBCs, call routing, and unified communications technologies.
• Knowledge of network fundamentals including switching, routing, VPN, DNS, and DHCP.
• Experience supporting cloud-based communications platforms.
• Familiarity with ITIL service management practices.
• Experience working within data center or computer room environments.
• Microsoft, Cisco, or telecommunications-related certifications., * Bachelor’s degree or equivalent experience., Job requires ability to work in an office environment, primarily on a computer Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc Consistent timeliness and regular attendance Vision requirements: Ability to see information in print and/or electronically This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback However, this role can perform duties effectively using a combination of in-office and remote work

The base salary range for this role is $92,400 - $148,500. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location., The base pay range for this role $92,400.00 to $148,500.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow<
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.