Production Support - Splunk & Dynatrace

The Technical Analyst II supports command center operations through Event Logistics Incident Logistics and production support activities This role opens and supports incident bridges engages responder teams analyzes events and telemetry data maintains accurate incident records and supports restoration execution across Event Incident Change and Problem Management processes, * Open and support incident bridge lines engage appropriate responder teams and coordinate assigned logistics activities through restoration

• Monitor and analyze operational events s incidents service disruptions telemetry logs dashboards and change activity across enterprise environments
• Correlate events s incidents and changes to establish probable impact support severity alignment and determine when escalation or additional engagement is required
• Maintain realtime incident records timelines action items decisions status updates and lifecycle documentation in the approved system of record
• Execute escalation activities using documented thresholds business impact urgency severity criteria and major incident engagement standards
• Partner with application infrastructure resolution and support teams to support containment restoration service recovery and clean shift handovers
• Provide factual operational updates and supporting details for incident partners and communications owners
• Apply ITSM Event Management Incident Management Change Management and Problem Management procedures to support disciplined execution and governance compliance
• Identify recurring patterns noise manual steps and operational trends that can improve triage runbooks thresholds and incident response effectiveness
• Demonstrate composure accuracy collaboration and followthrough during live incidents and changing operational priorities

Primary skills

• Big Data Splunk
• Dynatrace Performance Engineering Analysis, Please review the JD below and let me know if you would be interested in exploring the opportunity. Job Details:- Role:- Technical Support Analyst Salary :- Salary Range- $70…
• 19 hours ago
• Apply easily, The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. This role opens and supports incident …
• 20 hours ago
• Apply easily

The role is calibrated for approximately 3 years of relevant experience and is expected to operate independently within documented procedures while developing stronger proficiency in live incident coordination priority alignment operational documentation and crossteam collaboration, Mandatory Skills : Dynatrace, Major incident management, ServiceNow ITSM, Splunk Good to Have Skills : iRun-Incident Management & SRE

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials