Desktop Support Specialist

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
• Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
• Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
• Consult with users, identifying and documenting system requirements/specifications
• Perform onsite configuration, installation, testing and documentation of network components

• Strong problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Outstanding Customer Service, creating positive experiences in every interaction with users
• Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
• Knowledge of Windows Server/Active Directory a plus
• Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
• Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match

About Truck Country® / Stoops Freightliner-Western Star: Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options., * 401(k)

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance