Desktop Support Specialist

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
• Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
• Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
• Consult with users, identifying and documenting system requirements/specifications
• Perform onsite configuration, installation, testing and documentation of network components

• Strong problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Outstanding Customer Service, creating positive experiences in every interaction with users
• Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
• Knowledge of Windows Server/Active Directory a plus
• Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
• Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience, * How many years’ experience do you have supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook?

Experience:

• Microsoft Windows Server: 2 years (Preferred)
• Active Directory: 2 years (Preferred)

Ability to Commute:

• Dubuque, IA 52001 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance