Systems Engineer - MSP (Microsoft 365, Intune, Networking)

This is a growing Managed Service Provider (MSP) in Independence, OH to hire a Senior Systems Engineer. This is a project and escalation role, not a help desk position.

You’ll own client IT projects from discovery to completion, act as the senior technical resource for the service team, and work directly with clients across a variety of environments.

If you’re an MSP engineer who likes owning the whole project, not just the tickets, this is your next step!, * Lead Microsoft 365, Entra ID, Intune, SharePoint, and OneDrive modernization projects

• Migrate users and devices from on-prem Active Directory to Microsoft cloud environments
• Configure Conditional Access, MFA, device compliance, and Microsoft 365 security
• Deploy, upgrade, and migrate Windows Servers, including AD, Group Policy, DNS, DHCP, and file services
• Design and troubleshoot firewalls, VPNs, VLANs, switching, wireless, and site-to-site connectivity
• Support virtualization (VMware/Hyper-V), backup and disaster recovery, EDR/MDR, and email security
• Serve as the escalation point for Tier 1 and Tier 2 technicians and fix root causes, not just symptoms
• Build project plans, keep tickets and time entries current, and flag risks or scope changes early
• Document as you go and hand completed projects cleanly to the service desk
• Mentor junior technicians

Nice to Haves: ConnectWise, N-central, Datto, SentinelOne, WatchGuard, UniFi, Check Point, and Microsoft, networking, or security certifications. The client values strong fundamentals and real project experience over certifications.

What Success Looks Like

You become the engineer the team trusts to take a client project and get it done. Projects are planned, hours are tracked, clients stay informed, and the finished environment is clean enough for the service desk to support.

• Experience in an managed IT services environment
• 5+ years of IT experience, with MSP or multi-client experience strongly preferred
• Hands-on experience completing Microsoft 365 or infrastructure projects independently
• Strong skills in several of these: Microsoft 365, Entra ID/Azure AD, Intune, Exchange Online, Windows Server, Active Directory, Azure, networking, VMware/Hyper-V, backup/DR, EDR, and PowerShell
• Experience with RMM and PSA platforms
• Clear communication with clients and non-technical users
• The organization to juggle several projects without letting anything sit quietly, * MSP: 1 year (Required)
• Microsoft systems engineering: 5 years (Required)
• Microsoft 365: 5 years (Required)

Ability to Commute:

• Independence, OH 44131 (Required)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• YES or NO: Are you a U.S. Citizen or Permanent Resident (GC)?