Consumer Access Manager

We are seeking a dynamic and detail-oriented Consumer Access Manager to lead our patient access operations. The Consumer Access Manager is responsible for the overall supervision, coordination, and consistency of consumer access and front-desk support functions throughout FMRS Health Systems, Inc.’s four-county service area. This position provides direct supervision and operational guidance to front-desk support staff and ensures that consumers are received professionally, efficiently, and respectfully.

The Consumer Access Manager is responsible for maintaining consistent processes related to consumer check-in, demographic and financial information, insurance verification, collection of required documentation, and other administrative functions necessary to support timely access to services and accurate billing.

The position works collaboratively with clinical, administrative, billing, human resources, and leadership staff to identify workflow concerns, improve processes, ensure compliance with agency requirements, and maintain a high standard of customer service.

Please be advised that this is not an exclusive list of duties. You are also responsible for other related duties throughout FMRS as assigned and directed as needed.

The schedule is generally Monday through Friday, 8am to 5pm.

Duties

• Supervise daily patient access functions including appointment scheduling, registration, and check-in procedures using EMR (Electronic Medical Records)
• Manage staff schedules, provide training on medical administrative support tools and foster a collaborative team environment
• Monitor clinic operations for efficiency improvements and implement best practices in healthcare management
• Ensure accurate documentation of medical terminology, patient management software data entry, and medical billing procedures
• Collaborate with clinical staff to streamline patient flow while ensuring excellent customer service standards are met, Join us as a Consumer Access Manager to lead our front-line operations with energy and purpose! Your expertise will directly impact the quality of care we provide while supporting the growth of our dedicated healthcare teams. We’re committed to fostering an environment where your leadership can thrive-empowering you to make a meaningful difference every day.

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business administration, healthcare administration, human services, management, or a related field preferred.
• Previous supervisory or leadership experience strongly preferred.
• Experience in healthcare, behavioral health, medical-office administration, registration, insurance verification, billing support, or related administrative services preferred.
• An equivalent combination of education and relevant experience may be considered.
• Must be able to complete background checks and complete/maintain all required training., * Extensive experience in medical office management with proficiency in EMR/EHR.
• Strong supervisory skills with proven ability to manage healthcare teams effectively
• In-depth knowledge of health regulation policies including HIPAA compliance and JCAHO standards
• Excellent managerial communication skills paired with a customer service-oriented approach
• Familiarity with comprehensive community behavioral health clinic operations and acute care environments is preferred
• Ability to navigate office management software like Microsoft Office suite efficiently
• Knowledge of managed care practices, utilization management, and hospital experience is advantageous
• Understanding of medical terminology, medical records handling, and electronic health record (EHR) systems

Physical Requirements

• Ability to perform routine office duties involving prolonged periods of sitting and computer use.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to travel routinely between FMRS locations throughout the agency’s four-county service area.
• Must possess a valid driver’s license and reliable transportation as required for agency travel.
• Ability to occasionally lift and carry routine office materials and supplies.
• Must be able to maintain regular and reliable attendance and respond to operational needs across assigned locations., * High school or equivalent (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

FMRS Health Systems, Inc. is dedicated to providing comprehensive mental health and healthcare services across multiple counties. With a rich history of serving diverse community needs, our mission is to support individuals and families on their journey toward mental and physical wellness through prevention, treatment, and recovery programs.