Software Engineer - .NET Production Support

UST is searching for a highly motivated Software Engineer - .NET Production Support to join our team. The ideal candidate will have a strong software development background combined with hands-on experience supporting critical production applications in a fast-paced enterprise environment.

What You’ll Do

• Provide Level 2/Level 3 production support for enterprise applications and services.

• Diagnose, troubleshoot, and resolve complex application, system, and performance issues.

• Perform root cause analysis (RCA) and implement sustainable corrective actions.

• Develop, enhance, and maintain applications using C# and .NET technologies.

• Debug and resolve issues related to REST APIs, integrations, and backend services.

• Analyze system behavior, application logs, and monitoring data to proactively identify problems.

• Collaborate with business stakeholders, development teams, QA, and infrastructure teams to resolve production incidents.

• Participate in on-call support rotations and ensure adherence to SLA commitments.

• Design and optimize SQL queries, stored procedures, and database performance.

• Support CI/CD pipelines and deployment automation activities.

• Leverage observability and monitoring tools to improve system reliability and operational visibility.

• Automate repetitive operational tasks using Python, AI-enabled tools, and modern engineering practices.

• Contribute to DevOps, SRE, DataOps, and MLOps initiatives to improve operational efficiency and application stability.

• Manage source code repositories and branching strategies using Git.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• 5+ years of overall IT experience, including 2+ years of Production Support experience in enterprise environments.

• Strong programming experience in C# and .NET Framework/.NET technologies.

• Advanced expertise in SQL development, performance tuning, and query optimization.

• Experience with system analysis, incident management, and stakeholder communication.

• Hands-on experience with Git and modern branching strategies.

• Strong understanding of REST APIs, troubleshooting, and debugging techniques.

• Experience supporting and maintaining applications hosted on Azure, AWS, or Google Cloud Platform (GCP).

• Knowledge of CI/CD pipelines, deployment automation, and release management processes.

• Experience working with monitoring and observability platforms such as:

• Splunk

• Datadog

• Grafana

• Prometheus

• Dynatrace

• Familiarity with DevOps and Site Reliability Engineering (SRE) principles and best practices.

• Exposure to DataOps and MLOps frameworks and processes.

• Hands-on experience automating operational activities using Python and AI-driven solutions.

• Strong analytical, problem-solving, and communication skills.

• Preferred Qualifications

• Experience in large-scale enterprise production environments.

• Exposure to cloud-native architectures and microservices.

• Knowledge of incident response, problem management, and change management processes.

• Experience driving process improvement and operational excellence initiatives.

• Ability to work effectively with distributed global teams.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below., Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .