Print Specialist

Description: The Print Specialist is responsible for supporting the operation and maintenance of the company’s industrial 3D printers and reports to the Production Manager (Print). Duties include; creating print builds and scheduling printers, maintaining and operating printers, and completing printing, finishing and assembly tasks. They will train production personnel, troubleshoot issues, assist in directing the print operations team, supporting engineering and sales. The person is also expected to maintain company production data records and support Operations as required.

This person will have the primary technical responsibility for the company’s 3D printers and will also liaise with the printer manufacturers to address technical issues. They will be expected to assist the Production Manager (Print) in the direction of the daily tasks of the print operations team and to improve the operations of the company’s printing business.

:

• Operate and maintain the company’s Jet Fusion, SLA and FDM style industrial printers
• Check, repair, and release customer 3D files using Fusion, Solidworks and Materialize software
• Create 3D print builds using Materialize and other 3D print software tools
• Troubleshoot print errors and technical issues.
• Liaise with sales and engineering to resolve part design issues.
• Work with printer manufacturers to resolve printer related issues. Manage technical cases to resolution
• Use Ragic to schedule printers, release parts and maintain production records
• Perform and manage printer maintenance and cleaning tasks
• Train Print Operations personnel to operate printers
• Assist in the direction and guidance of the Print Operations teams daily tasks
• Perform printing, finishing and assembly tasks as required
• Manage and maintain printer supplies and parts inventory
• Perform part inspection and measurements to determine part quality using CMM and other metrology devices
• Assist the Production Manager (Print) in the operation and continuous improvement of the printing business
• Meet the uptime, build efficiency, and pack density objectives for the printers
• Ensure that the customer service, on-time delivery, and quality objectives are met on a daily basis, * Maximized Uptime & Efficiency: Consistently meet or exceed printer uptime targets ( 80%), build efficiency, and packing density standards to maximize operational throughput.
• High Quality & On-Time Delivery: Ensure high customer satisfaction by maintaining an average on-time delivery rate of 95%-97% and reducing quality issues/RMAs to keep the cost of quality below targets.
• Proactive Preventative Maintenance: Diligent execution and logging of daily, weekly, monthly, and annual equipment maintenance schedules to prevent unscheduled equipment downtime.
• Team Qualification & Leadership: Effectively train, qualify, and guide Print Operations personnel to maintain seamless shift coverage and high production standards.

• Bachelor’s Degree in relevant creative or technical field or Associates Degree with relevant experience.
• 2-4 years’ experience with industrial 3D printers in a high-speed manufacturing operation.
• Ability to adapt to changing customer requirements and operate in a fast-paced environment.
• Good communication, interpersonal skills, and the ability to handle multiple priorities are necessary.
• Proficiency with Microsoft or Google Office software, Ragic, Engineering CAD software.
• Self-starter with desire to continuously improve and develop personally, learn new skills and take on new challenges.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401K

Application Question(s):

• Are you a U.S. Citizen or Permanent Resident (RapidMade is required to maintain ITAR compliance), * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance