IT Support Specialist

Under the general guidance and direction of the Information Systems Department Manager and Assistant General Manager, supports user endpoint devices, assists with various technical requests, and supports District staff and the IT department in maintaining an efficient and up-to-date device inventory. The duties are of a wide range - from fairly routine to moderately technical., * Technical assistance to users with endpoint devices, including desktop/laptop PC’s, desktop phones, mobile phones and tablets.

• Commissioning new and decommissioning old devices (pc’s, phones, tablets, etc.)
• Training users on proper cyber security practices
• User account and access management
• Managing IT assets and inventory
• Management and configuration of the MDM solution
• Collaborating with other IT and District staff on troubleshooting and problem solving
• Software installation and support on user devices.
• Supports each department with software and IT needs.

MINIMUM QUALIFICATIONS (The education and experience requirements for this job may be satisfied by any acceptable equivalent combination of education and experience.)

Education: Bachelor’s degree or Associate’s degree from accredited college or technical school in with emphasis in Information Technology or Systems is preferred.

Experience: Minimum of 1 year of information technology/systems experience.

Knowledge: Advanced knowledge of the Microsoft Windows operating system is preferred along with Microsoft Office 365 and Adobe Acrobat. Applicant must possess an understanding of basic computer networking principles, security and troubleshooting, software installation procedures and troubleshooting and the iOS and iPadOS operating systems. Knowledge of Microsoft Active Directory and Windows Group Policy is beneficial but not required.

We offer excellent benefits including a wellness program, pension, 401(k) plan, paid vacation and sick leave, health, dental, vision, HRA or HSA, life, LTD insurance, parental leave, and tuition reimbursement., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance