Tier 1 Technical Support Specialist

The Product Support Specialist is responsible for providing technical support to Auxillium customers. This includes troubleshooting and resolving technical issues and assisting customers with their operational issues. The Product Support Specialist will also assist in the development of new features and functionality of Auxillium products and services., * Provide prompt, accurate, and efficient service to all Auxillium customers via telephone, email, text, and other means as required.

• Provide technical support to Auxillium customers regarding hardware, software, projectors, golf simulators, and other IT related issues.
• Follow up with customers to ensure that they are satisfied with the response to all issues resolved via phone or email.
• Effectively communicate with customers regarding technical issues that may arise over the phone or in person.
• Work with other members of the Customer Service team to resolve customer issues as needed.
• Other duties as assigned by management

• 1-3 years of customer service experience in a technical support role preferred.
• Strong knowledge of Microsoft Windows operating systems and applications (Windows 7 & 8). Microsoft Windows Server OS is not required.
• Strong computer skills including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and remain calm in a fast-paced environment. Ability to work independently or as part of a team. Auxillium is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Auxillium is redefining what a modern call center can be. We specialize in supporting small to mid-sized programs through a flexible delivery model that combines in-house expertise with a secure remote workforce.

We partner with startups, growing companies, and organizations outsourcing for the first time to build scalable, high-quality customer experience solutions. Our teams support both B2B and B2C clients across industries including sports technology, gaming, healthcare, dispatch, workers’ compensation, medical research, and financial services.

At Auxillium, we are committed to:

• Delivering exceptional service and customer outcomes
• Maintaining high standards in quality and data accuracy
• Driving continuous process improvement
• Creating long-term value for both our clients and employees

Just as importantly, we are deeply invested in our people. We provide the training, tools, and leadership support needed to help employees grow professionally and build meaningful, long-term careers.

We are looking for motivated, reliable self-starters who take pride in their work and bring a positive, solutions-oriented mindset. If you’re seeking more than just a job-and want a true career path-we’d love to connect.