IT Support Associate

We are seeking a detail-oriented IT Support Specialist to support daily IT operations, manage company devices, and provide technical assistance to employees. This role combines hands-on IT support with Microsoft 365 administration, IT asset management, hardware procurement, and vendor coordination. Professional proficiency in both Japanese and English is required., * Troubleshoot hardware, software, and network connectivity issues.

• Support Microsoft 365, Active Directory, user accounts, permissions, and onboarding/offboarding.
• Manage IT assets, device inventory, PC refreshes, and endpoint lifecycle activities.
• Coordinate hardware purchases, vendor communications, deliveries, warranties, and IT invoices.
• Maintain support tickets and ensure timely issue resolution.
• Assist with cybersecurity practices, security updates, and multi-factor authentication.
• Collaborate with local IT teams, external support providers, and Japan-based IT teams.

• Approximately 3 years of experience in IT support, IT operations, or endpoint administration.
• Knowledge of Microsoft 365, Active Directory, IT asset tracking, and hardware procurement preferred.
• Associate degree in Computer Science or Network Systems Administration preferred, or relevant IT experience/certification.
• Strong organizational, troubleshooting, and communication skills., * Do you have experience with Microsoft 365, Active Directory, and IT asset management?
• Do you have 3 years of experience in IT support, IT operations, or endpoint administration?

• Medical, dental, and vision insurance
• 401(k) with company matching
• 19 days of paid time off
• Life and accident insurance, pet insurance, wellness programs, and more

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Pay: $30.00 - $36.00 per hour

Expected hours: 40.0 per week