Technical Support Specialist

• Respond to technical support requests and provide timely assistance.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Troubleshoot desktops, laptops, printers, and common business applications.
• Assist users with Microsoft 365, email configuration, and account access.
• Support network connectivity, VPN access, and wireless troubleshooting.
• Install, configure, and update software and computer equipment.
• Document incidents, troubleshooting steps, and resolutions in a ticketing system.
• Monitor recurring technical issues and recommend practical improvements.
• Escalate complex incidents to appropriate IT engineers.
• Assist with system maintenance, backups, security updates, and endpoint protection.
• Provide clear technical instructions to clients and nontechnical users.
• Follow established procedures for data protection and information security.

• Experience in technical support, help desk operations, or IT services.
• Knowledge of Windows operating systems and standard business software.
• Understanding of basic networking, computer hardware, and troubleshooting methods.
• Familiarity with Microsoft 365 and remote support applications.
• Strong customer service, communication, and organizational skills.
• Ability to prioritize incidents and manage multiple support requests.
• Good analytical thinking and attention to detail.
• Ability to work independently and collaboratively with an IT team.

Preferred Skills

• Familiarity with Active Directory and Microsoft Entra ID.
• Experience with remote monitoring and management platforms.
• Knowledge of endpoint security, antivirus tools, and backup solutions.
• Basic understanding of firewalls, VPNs, and network security.
• Familiarity with IT service management and ticketing systems.
• CompTIA A+ or Network+ certification.

One Step Secure IT provides IT support and technology services designed to help businesses maintain secure, dependable, and efficient IT environments. Its service areas include managed IT support, cybersecurity, cloud services, infrastructure management, and technical consulting. The company focuses on resolving technology issues, improving system reliability, and helping clients protect business information.