Help Desk Support Technician - On-site Full Time (6270)

Monitor a common inbox for incoming user requests for assistance

Setup various data collection and delivery jobs in our jobs management framework based on user requests.

Setup collection functions on user end systems.

Create and manage user accounts and user access.

Research user technical and policy questions as needed.

Respond to various technical and policy questions submitted by users.

Troubleshoot and resolve data collection and delivery issues based on alerts or user assistance requests.

Ability to pass a pre-employment background check

Ability to pass agency background investigation

Bachelor’s degree in computer science, computer engineering, electrical engineering, or similar discipline. Four (4) years of related experience may be substituted for education.

A minimum of four (4 ) years of design and management of progressively more complex telecommunication and local and wide area networks (LANs/WANs) using similar software and hardware as described above.

Preferred Qualifications:

Strong customer service skills

An understanding of an IT environment

Ability to utilize custom software in support of the customer

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.