ServiceNow Administrator / Developer

Position Overview: We are seeking an experienced ServiceNow Administrator / Developer to maintain and enhance a large-scale ServiceNow platform supporting IT service management, workflow automation, integrations, and multi-cloud resource provisioning and governance. The ideal candidate will have strong ServiceNow administration and development skills, knowledge of ITSM and ITIL practices, and experience building automated workflows and integrating enterprise systems. Key Responsibilities Administer and maintain ServiceNow Development, Test, and Production environments, including configurations, system updates, change management, deployments, cloning, and security. Develop, configure, and enhance ServiceNow forms, workflows, and platform capabilities. Build and maintain cloud and third-party integrations. Develop automation solutions and self-service features to improve IT service delivery. Use ServiceNow capabilities to support unified multi-cloud resource provisioning and governance.

Enhance workflows and automate IT processes using ServiceNow tools. Support platform maintenance, troubleshooting, and continuous improvement. Gather technical requirements from customers and translate them into effective platform solutions. Required Qualifications Meet one of the following education and ITIL implementation experience requirements: Bachelor’s degree in Communications, Business Administration, Computer Science, Management Information Science, or a related field, with at least 2 years of hands-on ITIL implementation experience. Associate’s degree in one of the above fields or a related field, with at least 4 years of hands-on ITIL implementation experience. Strong experience administering and developing large-scale ServiceNow environments. Good understanding of IT Service Management (ITSM) concepts and ITIL frameworks. Experience with server API development. Proficiency in PowerShell scripting. Ability to work independently and collaboratively within a team. Strong communication skills and the ability to gather and clarify technical requirements. Ability to build and maintain positive working relationships with users, colleagues, management, vendors, and other stakeholders.