Support Technician - Mac-Focused Managed IT

No two weeks look exactly alike. Depending on your experience and the assignments you accept, you may:

• Troubleshoot macOS, Windows, Microsoft 365, and business applications.
• Diagnose Wi-Fi, networking, printer, server, and storage problems.
• Set up and support computers and employee accounts.
• Assist with cybersecurity alerts, endpoint security, and account protection.
• Perform backup verification, restores, maintenance, and monitoring.
• Support office deployments, migrations, and technology projects.
• Maintain accurate documentation and communicate progress clearly.
• Identify root causes and opportunities to prevent recurring problems.

We’re looking for a Support Technician who enjoys solving problems, genuinely likes helping people, and takes pride in doing things right.

Technical knowledge matters. Character matters more.

We value integrity, curiosity, accountability, professionalism, strong communication, and follow-through. You don’t need to know every technology we support, but you do need a solid technical foundation and a willingness to keep learning., * 2+ years of professional IT support experience

• Professional experience supporting macOS
• Working familiarity with Windows and Microsoft 365
• Fundamental networking and troubleshooting knowledge
• Excellent communication and customer-service skills
• Strong organization, documentation, and follow-through
• Ability to work professionally with clients and teammates
• Valid driver’s license and reliable transportation for Phoenix-area client visits

Additional experience we’d welcome: Apple Business Manager, MDM, MSP environments, cybersecurity, networking, servers/NAS, backup and recovery, and RMM or ticketing systems., * How many years of professional IT support experience do you have?

• Less than 2 years
• 2-3 years
• 4-5 years
• More than 5 years

Minimum qualification: 2 years.

• Are you located in the Phoenix metropolitan area?

• Yes
• No
• Briefly describe your experience supporting Macs in a professional or business environment. Please include the types of issues you’ve handled and any experience with Apple device management.

Short written response…

• Tell us about a technical problem you encountered that you initially didn’t know how to solve. How did you approach it? We’re interested in how you troubleshoot, learn, and determine when additional assistance is needed-not whether you know every answer.

Short written response…

License/Certification:

• Driver’s license & reliable vehicle for onsite visits? (Required)

Work Location: Hybrid remote in Phoenix, AZ 85004

• $30-$45/hour, depending on experience and capabilities
• Hybrid remote support and onsite client work throughout metropolitan Phoenix
• Contractors provide their availability and may accept or decline offered assignments
• Most assignments occur during weekday business hours
• No guaranteed minimum hours
• Onsite assignments: one-hour minimum, then 15-minute increments
• Remote assignments: 15-minute minimum, then five-minute increments
• Invoicing and payment through MacTechnologies’ established contractor payment process

Contractors are generally responsible for ordinary local travel expenses and applicable business insurance, subject to their agreement.

Opportunity for Growth

We’re especially interested in people who want to build a lasting professional relationship with MacTechnologies.

While this opportunity begins with as-needed assignments, additional responsibilities, more consistent work, or future employment may become available as we continue to grow. No future employment or minimum work volume is guaranteed.

Interested?

If you enjoy technology, take pride in helping people, and believe doing things right matters, we’d like to hear from you.

Apply with your resume and complete our brief screening questions.

Learn more about MacTechnologies and our approach to service at mac-technologies.com.

Pay: $30.00 - $45.00 per hour

Expected hours: 1.0 - 20.0 per week

Benefits:

• Flexible schedule

MacTechnologies is an Apple-focused managed IT services provider that’s been helping Arizona businesses since 2003. We specialize in Macs and Apple technologies while supporting the complete business environment, including Windows, Microsoft 365, networking, cybersecurity, cloud services, servers, and backup systems., You’ll interact directly with our clients and represent MacTechnologies in both remote and onsite settings.

How We Work

We believe great IT support is about more than fixing what’s broken.

We build lasting partnerships with our clients by communicating honestly, following up, following through, and taking responsibility for the work we accept.

We also believe in asking for help when needed, learning from one another, sharing knowledge, and leaving things better than we found them.

We’re looking for someone who approaches their work with that same mindset.