IT Support Technician

End-User Support

• Serve as the primary point of contact for hardware and software support requests for multiple clients and environments.
• Diagnose and resolve issues related to email hosting, email clients, printing, malware/virus infections, OS updates, internet connectivity, network, hardware, and application errors
• Educate end-users on proper computer use, security best practices, and self-service solutions to reduce repeat incidents

Hardware & Software

• Set up, configure, and deploy workstations, laptops, printers, and peripheral devices
• Install, update, and troubleshoot operating systems (Windows 10/11, macOS) and business software applications
• Perform hardware repairs including component replacement (RAM, storage drives, power supplies, displays)
• Maintain an accurate inventory of hardware assets and spare parts

Networking

• Configure and troubleshoot wired and wireless networks, routers, switches, and access points
• Assist with network connectivity issues including DNS, DHCP, VPN, and IP configuration
• Support basic network security tasks including firewall rules and access controls

System Maintenance & Security

• Manage antivirus, endpoint protection, and software patch cycles across all devices
• Perform routine system audits to identify vulnerabilities, outdated software, or failing hardware
• Ensure compliance with data privacy policies and internal security standards
• Maintain detailed, accurate records of all service events, repairs, and configurations in the ticketing system

We are seeking an experienced, detail-oriented Computer Service Technician to deliver hands-on end-user support and maintain computer systems and network infrastructure. This is a technical, client-facing role that requires both strong diagnostic skills and the ability to communicate clearly with non-technical users. The ideal candidate takes ownership of issues from first contact through resolution and holds themselves to a high standard of documentation and follow-through., * 2+ years of hands-on experience as a computer technician, IT support, or help desk role

• CompTIA A+ certification required; Network+, Cloud+ or Security+ strongly preferred
• Demonstrated experience troubleshooting Windows 10/11 in a professional environment
• Working knowledge of TCP/IP networking, Wi-Fi configuration, and common network hardware
• Experience with Microsoft 365 and related software.
• Ability to lift and carry equipment up to 50 lbs. and work in varied physical environments (server rooms, under desks, etc.)

Preferred Qualifications

• Other IT user-end support related programs.
• Experience with help desk and service tickets.
• Familiarity with remote support tools (Connectwise, Radmin VPN, RDP)
• macOS support experience
• Basic scripting knowledge (PowerShell or batch) for automation tasks

Key Competencies

• Technical diagnostic ability - Methodically isolates root causes rather than applying surface-level fixes
• Clear communication - Explains technical issues in plain language to non-technical users without condescension
• Documentation discipline - Consistently logs all work with enough detail to be useful for future reference and billing purposes
• Time management - Prioritizes competing service requests effectively under pressure
• Customer focus - Treats end-users with patience and professionalism at all times

What Disqualifies a Candidate

To help set clear expectations, this role is not a fit for candidates who:

• Computer programmers or Web designers
• Have only self-taught or hobbyist experience with no professional IT environment background
• Cannot provide examples of structured troubleshooting processes they follow
• Lack any industry certification or formal training
• Have no experience working within a ticketing or documented support system, * Do you have a reliable vehicle for Field visits, Drivers license, insurance, and a clean DMV record?

Experience:

• Computer repair: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Comptia Certificaiton (Required)

• Paid time off
• Professional development assistance
• Retirement plan