IT Technical Support I

• Respond to help desk emails and provide timely technical support to staff.
• Diagnose, troubleshoot, document, and resolve hardware, software, system, and network issues.
• Assess incident severity and impact, escalate issues when necessary, and communicate status updates.
• Create and manage service requests using Freshdesk, ServiceNow, and other IT tracking applications.
• Coordinate employee onboarding and offboarding, including equipment setup and related IT support.
• Install, configure, upgrade, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity, including LAN/WAN, wireless networks, and VPN issues.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other productivity applications.
• Coordinate IT equipment deployments and staff relocations across airport campus locations.
• Provide technical support for division-wide events and assist with new employee orientation and staff training.
• Assist with data coordination, conversion projects, and other IT-related duties as assigned., * Full-time position
• Mobility required to support users at different project sites
• Occasional shift work may be required
• May assume other duties as required/needed

The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to delivering timely and effective customer support., * Experience troubleshooting PC hardware, operating systems, software applications, and network infrastructure.

• Knowledge of Windows operating systems and Microsoft Office 365 applications.
• Strong organizational and problem-solving skills, with the ability to prioritize tasks and communicate progress effectively.
• Excellent verbal and written communication skills, including the ability to explain technical issues to non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant professional certifications preferred.
• Ability to lift at least 40 pounds and travel between various airport campus locations.
• Flexibility to work various shifts and assume additional responsibilities as needed., * Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or five or more years of equivalent professional experience.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance