Clinic Support Specialist | PT Tech

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed
• Proactively solve scheduling conflicts before they become problems

Administrative Ownership

• Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.
• Collect copays and balances with professionalism and accuracy
• Fill same-day cancellations and keep the following week’s schedule full
• Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

• Assist therapists as needed to keep sessions running on time
• Turn over treatment rooms between patients; keep equipment organized and sanitized
• Monitor and restock supplies before shortages happen
• Help maintain a clean, calm, organized clinic environment

• Strong multitasker with excellent customer service instincts
• Interest in physical therapy, exercise physiology, or healthcare administration
• Comfortable with basic computer/clerical work
• Basic health insurance knowledge a plus, not required
• Prior experience helpful but not necessary - we train