Remote Workstation Support Specialist

As a Workstation Support Technician, you will play a vital role in ensuring the smooth operation and maintenance of computer workstations and related equipment throughout the organization. Your daily responsibilities will involve both hands-on and remote technical support, assisting end users with hardware, software, and connectivity challenges to optimize business operations.

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely, effective technical support to end users in person, remotely, via email, or phone.
• Diagnose and resolve both basic and complex hardware and software issues.
• Assist in setup and configuration of new workstations, including user accounts, email, and essential applications.
• Respond to and prioritize technical support requests based on urgency and business impact.
• Troubleshoot network connectivity, printer, and peripheral-related problems.
• Manage hardware inventory and maintain accurate, up-to-date records.
• Educate end-users on troubleshooting techniques and best practices to minimize technical issues.
• Contribute to technical documentation and user guides for common procedures.
• Log all user-reported issues, troubleshooting steps, and resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation and IT technology.
• Support additional technology needs as assigned, which may include audio-visual systems, ruggedized laptops, and virus kiosks.

The ideal candidate for this position will have the following technical experience and personal attributes:

• Minimum of 2 years of experience as a workstation support technician or in a similar technical support environment.
• Proficient in diagnosing and resolving hardware, software, and network issues within Windows environments.
• Effective communicator, able to clearly explain technical concepts to both technical and non-technical users.
• Strong working knowledge of major operating systems, desktop productivity and office applications.
• Familiarity with DNS, Active Directory, and VPN (understanding of their functions and troubleshooting techniques).
• Excellent verbal and written communication skills, with a demonstrated customer service orientation.
• Organizational skills with the ability to prioritize tasks and adjust to rapidly changing priorities.
• Proven problem-solver with the ability to think critically and remain composed under pressure.
• Experience providing technical support both face-to-face and over the phone.
• Ability to work both independently and collaboratively as part of a team.
• Valid state-issued driver’s license; must be able to travel frequently to different work sites as needed.
• Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Strong interpersonal and ‘soft’ skills; able to fit in with diverse teams and effectively communicate complex concepts in user-friendly terms.

In addition, you should be comfortable working in a primarily office-based environment with regular on-site visits to various departments and locations. Some after-hours or weekend support may be required for critical business issues or planned maintenance. Physical requirements include the ability to lift and carry computer equipment weighing up to 70 pounds and perform tasks involving bending, kneeling, and reaching in tight spaces.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in a relevant field preferred.
• Relevant industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are an advantage.

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance