Hardware Engineer

This person will perform physical hardware maintenance, repairs, and infrastructure changes in a live production data center. Dan explained that first and second shifts prepare the work, while third shift executes the changes. Hands-on technical capability is the priority for this opening.

• Enterprise hardware support: Recent experience troubleshooting and replacing components in servers, storage equipment, or network switches. Relevant work includes hard drives, power supplies, memory, fans, network cards, and other hardware components.
• Data center installation and cabling: Rack-and-stack experience, fiber and copper cabling, patch panels, cable management, labeling, port identification, and cable tracing. Candidates should understand rack layouts and redundant power connections.
• Production maintenance: Experience completing hardware changes during approved maintenance windows, following change tickets, and checking the correct asset, rack, component, and work scope before beginning.
• Procedures and documentation: Ability to follow standard operating procedures and maintenance instructions, update service tickets, document completed work, and provide clear shift handoffs.
• Operational judgment: Ability to verify equipment operation after repairs and recognize when to stop and escalate an incorrect instruction, equipment mismatch, or unexpected condition.
• Overnight weekend commitment: Willingness to work a consistent third-shift weekend schedule onsite.

The work will also include escorting vendors into the data center. ServiceNow or comparable ticketing experience is relevant from the previous role., * Layer 1 Technologies: Layer 1 Technologies (Single Mode, Multimode, Cat 5e, 6, 6A, Direct Attach Cable Assemblies, Optical Transceivers and Transceiver Compatibility, Connectors, Performance Specifications, Deployment Topologies and Methods), TIA-568 (Commercial Building Telecommunications Cabling Standard), TIA-942 (Telecommunications Infrastructure Standard for Data Centers)

• Data Center Hardware: Hardware Platforms (Network, Compute, IoT, AV, End User), Common Network Topologies/Common Carrier Infrastructure and Deployment Methods, Power and Cooling infrastructure layout from generation to rack level, Rack standards, properties, and selection criteria -Testing & Verification
• Data Center Software: Installations & Upgrades -APIs and System Integration - OS Platforms
• Preventative Network Security Hardening: Administration & Configuration -Installation Instructions - Configuration Standards
• Network Configuration and Troubleshooting: Knowledge of the different types of communication protocols used in a computer network, Network Monitoring (SNMP, CDP, ICMP) -LAN/WAN/VLANs
• System Automation: Programming Frameworks, Automation-First Mindset
• Data Center Operations: Operational Support / Process Management, Data Center and Physical Site Infrastructure, Power and Cooling Infrastructure/Fire Suppression/Physical Security/Facility Maintenance
• Technical Writing: Writing Skills - Writes clearly, concisely, and precisely, Editing Skills - Visual needs and Tools of the trade, Engineering Base - network knowledge and technical jargons