Service Now SAM Pro Developer

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Develop and maintain ServiceNow components using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

• ServiceNow Development: 3-5+ years of hands-on ServiceNow development experience.
• ServiceNow SAM Pro: 2-3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• ServiceNow Development Tools: JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, and IntegrationHub.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist - Software Asset Management Professional (CIS-SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.