Desktop Support Technician

Noblesoft Technologies

Washington, DC, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$47,840.0 - $52,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Apple Mac Systems Microsoft Outlook Dynamic Host Configuration Protocol Domain Name System (DNS) Google Talk Virtual Private Networks (VPN) Microsoft Office Networking Basics Microsoft PowerPoint

+7 more

Productivity Software TCP/IP Microsoft InTune Information Technology Deployment Automation Gsuite Servicenow

Job description

Provide deskside and remote support for Windows and Apple laptops/desktops.
Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
Perform device imaging, deployment, and post-deployment troubleshooting.
Configure and troubleshoot end-user devices
Support mobile device setup and troubleshooting (iOS/Android).
Diagnose and resolve hardware and software conflicts.
Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
Ensure hardware assignments are accurate and recorded in the asset management system.
Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
Coordinate with vendors for repairs or replacements of malfunctioning equipment.
Ensure support activities comply with IT policies, security standards, and SLAs.
Participate in rotational on-call support (including nights/weekends).

Requirements

3+ years of IT experience in desktop or end-user support.
Hands-on experience with Office 365 troubleshooting and administration.
Strong knowledge of Windows 10/11 and macOS platforms.
Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
Strong organizational skills with ability to prioritize multiple tickets and requests.
Excellent interpersonal and customer service skills with a problem-solving mindset.
Experience working in a help desk or call center environment preferred.
Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
Must be able to lift up to 50 lbs.

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