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Desktop Support Technician

Noblesoft Technologies
San Francisco, CA, United States
8 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$52,000.0 - $56,160.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Access Network Active Directory Apple Mac Systems Computer Maintenance Computer Networks Microsoft Management Console Linux Virtual Private Networks (VPN) Local Area Networks Microsoft Office Windows Servers
+5 more
Software Troubleshooting Firewalls (Computer Science) Computer Equipment Information Technology User Accounts

Job description

  • Provide help desk and technical support for hardware, software, operating systems, Microsoft Office, and Windows support issues.
  • Diagnose and resolve desktop, laptop, printer, and peripheral problems; perform hardware support, hardware maintenance, and computer management.
  • Set up and maintain user accounts and permissions through Active Directory management; support system administration and Windows Server administration tasks.
  • Troubleshoot computer networking and LAN connectivity, VPN access, and firewall-related issues; escalate complex IT infrastructure concerns.
  • Your impact: By restoring access to devices and applications, you help colleagues return to work with less disruption.

Requirements

  • Demonstrated IT support, desktop support, or help desk experience, with strong technical proficiency and software troubleshooting skills.
  • Working knowledge of Windows; familiarity with macOS, Linux, Active Directory, and operating systems is preferred.
  • Understanding of computer hardware, computer networking, LAN, VPN, firewall concepts, and Windows Server administration.
  • Clear communication skills, patience, and a customer-focused approach when supporting users with varied technical experience.
  • Ability to document issues, prioritize requests, and collaborate with colleagues to resolve technical problems.

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